bazi 365's Privacy Policy

Scope and purpose of data collection

bazi 365 operates as an online betting and casino platform. We need certain personal information to deliver our services correctly, manage accounts, and process financial transactions. This information is used only for the purposes stated in this policy.

We do not collect anyone's information without their consent. Information you provide during registration, login, or transactions is considered voluntarily given. This privacy policy should be read together with our Terms and Conditions, as both documents together present the full picture of the relationship between us and you.

The main purposes of data collection are:

• Completing account creation and verification
• Managing financial transactions including deposits and withdrawals
• Providing customer support and responding to assistance requests
• Delivering relevant promotional offers and updates to members
• Ensuring platform security and preventing fraud

What types of information are collected

2.1 Information provided directly

Information you provide to us directly during the registration process or while using your account:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Payment-related information such as bKash or Nagad number
• Copies of documents required for identity verification

2.2 Automatically collected information

Some information is collected automatically when you use our website or app:

• Device type, operating system, and browser information
• IP address and approximate location
• Time spent on the site, pages visited, and click data
• Login and logout timestamps
• Betting and gaming history

2.3 Information received from third parties

In some cases we may receive confirmation information from payment processors or identity verification agencies. This information is used only to ensure the security of account verification.

How information is used

bazi 365 uses your information for the following purposes:

3.1 Service operation

We use your registration information to facilitate your account login, verify deposit and withdrawal transactions, and correctly apply bonuses or promotions.

3.2 Communication and support

Using your email address or mobile number, we may send necessary notifications, transaction confirmations, and support messages. Our customer service team provides support in Bengali and English via live chat and email 24 hours a day, seven days a week.

3.3 Security and fraud prevention

We monitor your transaction patterns and account activity to detect any unusual or suspicious activity. This is done to protect your account and funds.

3.4 Service improvement

By analysing the overall behaviour of users we try to improve the platform's functionality and ease of use. No individual is identified separately in this analysis.

Data storage and security

bazi 365 takes a number of technical and organisational measures to ensure the security of your personal information.

• SSL encryption: All data transmission on our website and app is encrypted using SSL (Secure Socket Layer) technology, which prevents anyone from intercepting information while it is being sent.
• Limited access: Only staff members who need it to carry out their responsibilities can access your information.
• Regular security checks: Regular security audits are conducted on our systems so that any weaknesses can be identified and resolved quickly.
• Data retention period: Even after an account is closed or becomes inactive, information may be retained for as long as necessary to meet legal requirements.
• Password protection: Passwords are never stored in plain readable form — only an encrypted hash is stored.

However, no online system is completely impenetrable. We therefore ask you to keep your password confidential and to log out of your account after logging in from an unfamiliar device.

Sharing information with third parties

bazi 365 does not sell your personal information commercially to any third party. However, information may be shared with certain third parties in specific circumstances:

5.1 Payment processors

For mobile banking services such as bKash, Nagad, Rocket, and Upay, and for bank transfers, necessary information may be shared with the relevant institution for transaction verification.

5.2 Technology and software providers

Technology companies that contribute to operating our platform may access a certain amount of information, but only for the purpose of providing services and under a confidentiality agreement.

5.3 Legal obligations

If required to comply with applicable laws in Bangladesh or a court order, information may be disclosed to the relevant authority.

5.4 Business transfer

In the event of any business restructuring or change of ownership of the company, user information may be transferred as part of its assets. Users will be notified in advance in such cases.

Cookies and tracking technologies

The bazi 365 website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve your experience with our services.

6.1 Essential cookies

These cookies ensure the basic functioning of the website. They handle tasks such as remembering your login status or retaining shopping cart information. Disabling them will prevent the website from working properly.

6.2 Analytical cookies

These cookies help analyse how users use our platform. This information is used to improve the quality of the service.

6.3 Cookie control

You can control or remove cookies from your browser settings. However, disabling essential cookies may cause problems using some services.

Your rights

bazi 365 recognises the following rights regarding your personal information:

• Right to know: You can request to know what information we are storing about you.
• Right to correction: If any of your information appears to be incorrect or incomplete, you can apply for it to be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted, though this may not be possible where there are legal obligations.
• Right to opt out of marketing: You have the option to remove yourself from promotional communications.
• Right to data portability: If you wish, you can request that your information be exported in a common format.

To exercise these rights, please contact our support team. We will try to respond as quickly as possible.

Protection of minors

bazi 365's services are for persons aged 21 or over only. We do not knowingly collect information from any minor. If a person registers by providing a false age, we reserve the right to close their account.

If parents believe their child has registered on our platform in any way, please contact us immediately. We will promptly remove that account and all associated information. For more information on responsible gaming, please read our Responsible Gaming page.

Changes to the policy

bazi 365 may amend this privacy policy at any time due to the development of services or legal requirements. When changes are made, the "Last updated" date at the top of this page will be changed, and for significant changes a notification will be sent to the registered email address.

Continuing to use our services after a policy change will be taken as your acceptance of the new policy. It is therefore advisable to re-read this page from time to time. To learn more about the various policies on the site, please visit our About Us page.

Contact

If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact our support team. Our team is available 24/7 via live chat and email in Bengali and English.